Our Support
OnlyPrime Support Center
At OnlyPrime, we want your experience to be flawless. If you have any questions, issues or suggestions, we’re here to help!
1. Contact Channels
WhatsApp
Message us at +34 624 208 741 for instant assistance, Monday to Friday from 09:00 to 13:30 and 15:00 to 17:00 (CET).
Email
Reach our team at seller@onlyprimestore.es — we’ll get back to you within 24 business hours.
Contact Form
Fill in the form at onlyprimecosmetics.com/contacto and we’ll reply as soon as possible.
2. Support Hours
Monday to Friday: 09:00 – 13:30 and 15:00 – 17:00 (CET)
Weekends and holidays: Check our automated replies and FAQs section.
3. What can we help with?
- Order status: tracking, changes or cancellations before shipping.
- Delivery issues: delays, damaged or lost parcels.
- Returns and refunds: how to proceed and processing times.
- Product information: ingredients, usage, and application tips.
- Account settings: registration, password recovery, billing info.
- Technical support: website errors, payment issues, cart problems.
4. Self-Service
Frequently Asked Questions
Visit our FAQs section for instant answers:
onlyprimecosmetics.com/faqs
Policies and Guides
- Shipping & Returns
- Privacy and Cookies Policy
- Terms & Conditions
5. Response Commitment
We aim to reply as quickly as possible during our support hours, and provide a full resolution within 24–48 business hours.
Thank you for choosing OnlyPrime!
Your satisfaction is our greatest reward.