Scope of Application: This return policy applies to all products purchased through our online store, in accordance with Spanish legislation.
Purchase Process
- To place an order, the customer must select the desired product and complete the purchase form on our website.
- By placing the order, the customer agrees to these Terms and Conditions.
Payment and Shipping Methods
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We accept various payment methods, which are detailed in the corresponding section of our website.
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Products will be shipped to the address provided by the customer, following the timeframes and conditions specified in the shipping section of our site.
Return Policy
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Return period: Customers have 14 calendar days from the receipt of the product to request a return, in accordance with Article 71 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
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Procedure: To request a return, the customer must contact our store via the email address provided in the contact section, indicating the order number and reason for the return.
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The product must be returned using a certified shipping service with tracking number, which must be provided to the store once the shipment is made.
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Condition of the returned product: Once the return is accepted, the product must be returned in the same condition it was delivered, in its original packaging and unused. Otherwise, the return will be rejected.
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Refund: If the return meets the established conditions, the corresponding amount will be refunded using the same payment method used for the purchase.
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Shipping costs: Return shipping costs will be borne by the customer, except in cases of defective products or incorrect shipments, in which case the store will cover the return costs.
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Exceptions: Returns will not be accepted for personalized or custom-made products, items that cannot be returned due to their nature, or products that have been opened and/or used.
Warranties and Liability
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Product warranties and the responsibilities of both the store and the customer regarding the use and maintenance of the products are specified.
Applicable Law and Dispute Resolution
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These Terms and Conditions shall be governed by Spanish law.
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Any dispute arising from the interpretation or execution of these terms will be resolved in accordance with the applicable regulations regarding consumers and users.